Standard Terms And Conditions For The Supply Of Services 

1. Definitions

In this document the following words shall have the following meanings:

• 1.1 CUSTOMER means any individual, partnership, limited company, charity or organisation that from time to time purchases Services from the Supplier

• 1.2 SUPPLIER means Glamavan Ltd, 85 Great Portland Street, First Floor, London, W1W 7LT

• 1.3 PROPOSAL means a statement of work, quotation, confirmation or other similar document describing the services to be provided by the Supplier

• 1.4 SERVICES means the services specified in the proposal

• 1.5 The CONTRACT shall mean instructions, confirmed in writing or electronic format, issued and agreed by the customer or an authorised person on behalf of the customer.

• 1.6 FEES shall mean all charges and expenses that will by invoiced by the Supplier to the customer for the services provided

• 1.7 TERMS AND CONDITIONS means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by the Supplier.
  

2. General

• 2.1 These Terms and Conditions shall apply to all contracts for the supply of Services by the Supplier to the Customer and shall prevail over any other documentation or communication by the Customer

• 2.2 Any variation to these Terms and conditions shall be inapplicable unless agreed in writing by the Supplier

• 2.3 Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which the Supplier may be entitled in relation to the Services, by virtue of any statute law or regulation

• 2.4 Nothing in these Terms and conditions shall affect the customer’s statutory rights as a consumer

3. The Service

• 3.1 The service proposal agreed that link to these Terms and Conditions shall remain valid at all times

• 3.2 The Customer shall be deemed to have accepted the service proposal by placing an order with the supplier within the period specified in Clause 3.1

• 3.3 Glamavan Ltd will not commence work until the customer has accepted these Terms and Conditions as well as the instructions including, but not limited to, a proposed timeline and an estimate of fees which will be set out in an accompanying proposal.

• 3.4 The service proposal will be the best estimation of time required to meet your needs. If further time is required you will be consulted before any further activity takes place.

• 3.5 The Supplier shall not be liable for failure to complete the work within the proposed timeline.
  

4. Fees

• 4.1 The fee for the Service is as specified in the service proposal and outlined expenses

• 4.2 Fees are based on the Supplier’s current assessment of costs and are subject to amendment subject to clause 12 – Cancellation and Termination

• 4.3 Payment of the fee shall be in the manner specified in the Proposal - we take a non refundable £50 deposit upfront to secure the date and time of your booking, and the remaining balance will be due 2 weeks prior to your booking date.

• 4.4 If your enquiry is within 2 weeks of your booking date, full payment will be required.

• 4.5 If your service is a Virtual Party, we take full payment of the booking
  

5. Completion And Payment Of Fees

• 5.1 Completion of the work shall be deemed to have taken place when such work as described in the proposal has been carried out. At this stage full payment of the fee would of been settled as stated in 4.3, 4.4 and 4.5

• 5.2 Should the proposal be delayed or cancelled within 28 days of the booking date at the request of or through and default of the client, Glamavan Ltd shall be entitled to retain the payment of the fees until the client has rearranged another booking date

• 5.3 Payment terms for deposits are 5 working days from the date of the invoice, unless agreed beforehand

• 5.4 Payment terms for the remaining balance are 14 days prior to the booking date, unless agreed beforehand

• 5.5 Payment terms for Virtual Parties are upon receiving your booking confirmation and invoice

• 5.6 If the Customer fails to make any payment within 2 weeks of the booking date, their booking is therefore classed as not secure and that date may be redeemed by another customer

• 5.7 If on the booking day additional extras are requested, this will be at the discretion of the supplier as to whether they can meet the customer demand, if so, another invoice shall be sent and requires payment upon receipt of receiving the invoice
  

6. Customer Obligations

To enable Glamavan Ltd to perform its obligations the Customer shall:

• 6.1 Keep to the agreed booking date and time as set in the proposal

• 6.2 Provide the supplier with any information reasonably required by the Supplier including any relevant medical/dietary information for all guests attending the booking, the supplier will not take responsibility for allergies (including skin, food, materials etc) where they are not advised in advance of the condition

• 6.3 Obtain all necessary permissions and consent which will be required before the commencement of the services, the cost of which is the sole responsibility of the Customer.

• 6.4 Comply with such other requirements as may be set out in the Proposal or otherwise agreed between the parties.

• 6.5 Be the responsible person for the welfare of the children at the parties and that they are supervised at all times

• 6.6 The customer is responsible for confirming numbers and choices at least 14 days prior to the booking date, any booking reductions within the 14 days prior to the booking date will still be charged for the previous rate with no refunds due.
  

7. Glamavan Ltd Obligations

• 7.1 The Supplier shall perform the Services with reasonable skills and care and to a reasonable standard

• 7.2 The Supplier accepts all responsibility to fulfil the service that is within its’ control, on the agreed booking date and to a satisfactory standard

• 7.3 Glamavan Ltd are committed to the following service standards

  • All information supplied by the supplier to the customer will be impartial

  • The supplier will provide understandable information that will enable an individual to make their party booking

  • Identified cultural priorities will be respected

  • Individual and diverse needs will be embraced

  • All associates working with the supplier will be vetted and checked for suitability through the Disclosure and Barring Service

  • All Associates working with the supplier will have relevant qualifications, skills and experience

  • Following each intervention we will seek customer feedback to continually monitor and improve our service
    

8. Equipment Hire:

• 8.1 The period of hire shall commence once the Supplier arrives at the booking location, during setup and during the time it is in the Customers responsible hands and shall terminate when equipment is picked up by the Supplier or the Suppliers agent

• 8.3 The Customer will have in place adequate and appropriate insurance to cover the full, new for old replacement cost of the equipment in case of any damages or recklessness

• 8.4 The Supplier will discuss prior to or on the booking date what the time of collection will be

• 8.5 The customer will be the ‘responsible person’ during the period of hire and will have full responsibility for the equipment hired whilst in their care

• 8.6 The customer will satisfy themselves on taking possession of all equipment that it is in good working order and in undamaged condition.

• 8.7 All equipment on hire remains the absolute property of Glamavan Ltd

• 8.8 The hirer shall have no authority to transfer or otherwise part with possession of the equipment during the period of hire

• 8.9 It shall be the absolute responsibility of the customer to ensure the safe keeping of equipment and the hirer will indemnify Glamavan in respect of any loss or damage howsoever caused whilst in the customers possession

• 8.10 The supplier requires a refundable £50.00 damages deposit fee for hiring any equipment (mainly slumber party and picnic services) which is to be paid with your remaining balance shown on the proposal. This deposit is refundable up to 10 working days, starting from the day after your booking date, in order to check hired equipment for any such damages or recklessness

• 8.11 If equipment hired is damaged during the customers care, the damages deposit in 8.10 shall be used in order to fix equipment to its original working order

• 8.12 If the amount of damages exceeds £50.00, a further invoice shall be issued to the customer who is liable to cover the cost of fees

• 8.13 If damaged equipment needs a complete replacement, the customer is liable to pay the full cost of repair / replacement to the same or nearest available specification, our slumber party tents are CE Tested and marked in accordance with the Toy Safety Regulations UK 2011

• 8.14 The customer shall reframe from allowing domestic pets access to the hired equipment due to health and hygiene reasons

• 8.15 The customer must not use the hired equipment for any other reason other than the agreed proposal of the service

• 8.16 The customer agrees to have a duty of care for equipment hired, to not be reckless or to purposefully damage equipment, if damage is caused then the costs will be taken from 8.10
  

9. Confidentiality & Data Protection

• 9.1 Information disclosed by the customer will be kept confidential and shared only with relevant staff providing the service as agreed.

• 9.2 All information retained by Glamavan Ltd will be solely for the purposes of fulfilling the contract.

• 9.3 The Supplier will not transmit any personal data held on behalf of the client except where a) The transfer is a necessary part of the work undertaken to fulfil the booking or b) There is a requirement to do so by operation of the law. For example, if there is a situation where concerns are raised regarding the safety and well-being of the customer, or for the person for whom the service is provided.
  

10. Complaints And Disputes

• 10.1 The supplier will always aim to deliver excellence however there may be times when the customer is not happy with the service provided by the supplier and you shall be able to email the supplier to go through the complaints procedure

• 10.2 If there is a dispute about the interpretation or operation of your booking then the supplier will make every effort to resolve the dispute when and where it arises, negotiating on the basis of good faith
  

11. Limitation Of Liability

• 11.1 Glamavan Ltd maintains Public Liability Insurance with Hiscox Insurance Company Limited to £1,000,000 for each and every claim

• 11.2 Glamavan Ltd maintains Treatment and Professional Liability Insurance and Products Liability Insurance

• 11.3 The Supplier will not be held responsible for third party costs incurred by the customer for any reason whatsoever.

• 11.4 Nothing in these terms shall limit or exclude the liability of Glamavan which may not be limited or excluded by law, including without limitation liability for death or personal injury caused by Glamavan negligence or fraudulent misrepresentation
  

12. Cancellations & Termination

• 12.1 The customer may cancel the Service by notifying Glamavan via email: pamper@glamavan.com giving a minimum of 28 days’ notice

• 12.2 Cancellation of a booking less than 28 clear days notice prior to the booking date will receive no refund or it will be at Glamavan’s discretion

• 12.3 In the result of you receiving a refund, please note your deposit is non-refundable

• 12.4 If a virtual party is cancelled less than 28 clear days notice, the customer will receive no refund if pamper packs have already been posted out

• 12.5 If a virtual party is cancelled less than 28 clear days notice and prior to the pamper packs being posted, it will be at the discretion of Glamavan if a refund can be given and Glamavan will have the right to retain a minimum of £50 for work already carried out

• 12.6 Glamavan may terminate the Service for any good reason at any time giving written notice, namely email, or a phone call to the customer

• 12.7 In the result of Glamavan Ltd cancelling a booking, Glamavan will refund the customer any monies paid in respect of the booking

• 12.8 Glamavan will not be liable to pay any compensation to the customer or any other person for any loss, damage or expenditure arising directly or indirectly from the cancellation

• 12.9 Glamavan reserves the right to terminate the booking without notice if there is a breach of these conditions

13. Force Majeure

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.

14. Severance

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

15. Governing Law And Jurisdiction

Any disputes or claims arising out of or in connection with these Terms and conditions of Business or the contract shall be governed by and construed in accordance with the law of England and Wales

16. Acceptable Of Terms

By accepting your booking quote and paying the deposit for the service proposal you will be accepting the Terms and Conditions of Business.